Shipping policy

Shipping Policy

Last updated: 12/20/2025

Thank you for shopping with Pure Roots Company. We are an online-only business and ship all orders directly to our customers. Please review our shipping policy below.

Order Processing Time

  • Orders are typically processed within 1–3 business days (excluding weekends and holidays).

  • Processing time refers to the time it takes to prepare your order for shipment and does not include transit time.

  • During high-volume periods, promotions, or holidays, processing times may be slightly extended.

Shipping Rates & Methods

  • Shipping rates are calculated at checkout based on your location, package weight, and selected shipping method.

  • We may offer free shipping on orders over a certain dollar amount, which will be clearly stated on our website.

  • All orders are shipped via trusted carriers such as USPS, UPS, or comparable services.

Estimated Delivery Time

Delivery times are estimates provided by the carrier and are not guaranteed.

  • Domestic orders typically arrive within 2–7 business days after shipment, depending on the carrier and service selected.

  • Once your order has shipped, transit delays are outside of our control.

Shipping Confirmation & Tracking

  • You will receive a shipping confirmation email with tracking information once your order has shipped.

  • Tracking updates may take up to 24 hours to appear after the label is created.

Shipping Address Accuracy

Please ensure your shipping address is correct at checkout.

  • We are not responsible for orders shipped to incorrectly provided addresses.

  • If a package is returned to us due to an incorrect or incomplete address, the customer may be responsible for reshipping costs.

Lost, Stolen, or Delayed Packages

  • Pure Roots Company LLC is not responsible for lost or stolen packages once marked as delivered by the carrier.

  • If your package is delayed or lost in transit, please contact the carrier directly using the provided tracking number.

  • We are happy to assist with filing a carrier claim when applicable.

Damaged Orders

If your order arrives damaged:

  • Please contact us within 30 days of delivery

  • Include your order number and clear photos of the damaged item(s) and packaging

We will review the issue and work with you to resolve it appropriately.

Weather & Heat Disclaimer

Our products are made with natural ingredients, including tallow, which may soften or melt in warm temperatures.

  • Heat exposure during transit may affect texture but not product quality.

  • We are not responsible for melting or texture changes caused by weather conditions during shipping.

Contact Us

If you have questions about your shipment, please contact us at:

Email: connect@purerootscompany.com
Business Name: Pure Roots Company 

By placing an order with Pure Roots Company, you acknowledge and agree to this Shipping Policy.