Contact Us
We’re Here to Help
Have a question about your order, our tallow products, or need help choosing the right balm for your skin? We’re real people, and we genuinely care about making your experience smooth and stress-free.
Whether it’s a quick question or detailed feedback, we’re always happy to hear from you.
How to Reach Us
Connect@purerootscompany.com
We respond to all messages within 24–48 hours.
📦 Order Questions
Include your order number so we can help you faster.
🧴 Product Questions
Not sure which scent or blend is right for you? Tell us a bit about your skin needs—we’ll point you in the right direction.
Frequently Asked Questions
Before reaching out, you can also check our FAQ page for quick answers about shipping, returns, ingredients, and more.
Your Feedback Matters
We’re constantly improving, and your suggestions help shape our products. Don’t hesitate to share what you love—or what we can do better.
Thank You for Supporting Small Batch Skincare
Every message means a lot to us. We appreciate you being here.
Need Help?
We're here for you. For any questions or support, feel free to reach out. Our team of real people responds to all messages during business hours: Monday to Friday, 9 AM – 5 PM CST.